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Commitment to Quality

Commitment to Quality: ISO Certification

In October 2012, T-R Associates was advised by a customer that their organization will ultimately deal with a limited number of suppliers, and those suppliers will be ISO 9001:2008 certified. Knowing that we had a solid foundation on which to build a Quality Management System that would withstand the rigor and discipline of the International Organization for Standardization, we quickly began the documentation and creation of a quality management system (QMS). We launched our QMS in February 2013, and we received ISO 9001:2008 certification in August 2013.

We have found the following benefits of implementing a formal QMS:

Increased Efficiency

Companies that go through the ISO 9001:2008 Quality Management Standards certification process have given a lot of thought to their processes and how to maximize quality and efficiency. Once certified for QMS, the processes are established and guidelines in place for anyone to follow easily, making training, transitions, and trouble-shooting easier.

Employee Morale

Defined roles and responsibilities, accountability of management, established training systems and a clear picture of how their roles affect quality and the overall success of the company, all contribute to more satisfied and motivated staff.

International Recognition

The International Organization for Standardization (ISO) is recognized worldwide as the authority on quality management.

Factual Approach to Decision Making

The ISO 9001:2008 QMS standard sets out clear instructions for audits and process reviews that facilitate information gathering and decision making based on the data.

Supplier Relationships

Mutually beneficial supplier relationships are one of the key attractions to ISO certification. Following the processes for documentation and testing ensure quality raw materials go into your production system. The process also requires thorough evaluation of new suppliers before a change is made and/or consistency with respect to how and where orders are placed.

Documentation

The ISO QMS standard requires documentation of all processes and any changes, errors and discrepancies. This ensures consistency throughout production and accountability of all staff. This also guarantees traceable records are available in case of non-compliant products.

Consistency

One of the foundations of ISO; All processes from research and development, to production, to shipping, are defined, outlined and documented, minimizing room for error. Even the process of making changes to a process is documented, ensuring that changes are well planned and implemented in the best possible way to maximize efficiency.

Customer Satisfaction

Client confidence is gained because of the universal acceptance of the ISO standards. Customer satisfaction is ensured because of the benefits of ISO 9001:2008 QMS to company efficiency, consistency and dedication to quality service.

Improvement Processes

The ISO 9001:2008 QMS outlines audit processes, management review and improvement processes based on collected data. Improvements are carefully planned and implemented based on facts, using a system of documentation and analysis, to ensure the best decisions are made.